Services Manager- Dollar Fresh Market
Dyersville Dollar Fresh MarkeT
Position: Services Manager
Company Website: http://dollarfreshmarket.hy-vee.com
Address: 1201 12th Ave SE, Dyersville, Iowa 52040, United States
Contact: Justin Joos
Contact Email: justin.joos@dollar-fresh.com
Job Description: Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Performs as a leader and role model and maintains positive employee relations.
Supervises and coordinates the activities of employees or performs the work of all job levels.
Essential Duties: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner in all areas of the store.
Assists customers by: (examples include).
escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
Key holder with opening and closing responsibilities.
Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties.
Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels.
Assisting customers with their orders at the self-checkout lanes.
Processes refunds for customers and department approved refunds.
Monitors self-checkout registers and service counter.
Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager.
Labels all product containers in the backroom and in storage areas with date store received them.
Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging.
Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
Sells and redeems lottery.
Processes rental transactions for Rug Doctors.
Ensures proper customer service throughout the store and addresses specific customer issues.
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Qualifications: High School or equivalent experience. Two years or more of similar or related work experience preferred. Must be 18 years old.
How do interested candidates apply:: Go to hy-vee.com/career, click on "Dollar Fresh Careers", change the location to Dyersville Dollar Fresh, apply on the Service Manager posting that is listed.